Shipping policy
Shipping & Delivery Policy
Thank you for choosing to shop with us. This Shipping & Delivery Policy outlines our shipping procedures, delivery timeframes, and handling processes for all orders placed within the United Kingdom.
1. Processing and Handling Times
- Standard Processing: All in-stock orders (including sealed product and singles pulled from opened boxes) are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK bank holidays).
- Order Cut-Off: Orders placed before 12:00 PM (GMT/BST) will begin processing the same business day. Orders placed after this time, or over the weekend, will begin processing the following business day.
2. UK Shipping Methods, Rates, and Estimated Timeframes
We use Royal Mail for our deliveries to ensure your cards arrive safely and securely. All shipping fees are calculated dynamically and displayed clearly at checkout before payment.
| Shipping Method | Estimated Delivery Time | Tracking & Insurance Details |
|---|---|---|
| Standard Delivery (e.g., Royal Mail 2nd Class / 48) | 2 to 4 business days | Suitable for single cards. |
| Express Delivery (e.g., Royal Mail 1st Class / 24) | 1 to 2 business days | Faster turnaround. |
| Tracked & Insured (e.g., Royal Mail Tracked or Special Delivery) | Next business day (from dispatch) | Fully tracked service. Mandatory for high-value orders. |
Please note: Estimated delivery timeframes are guidelines provided by the courier and are not strictly guaranteed, except where explicitly stated for Special Delivery services.
3. TCG Protective Packaging Standards
We understand the importance of card condition to players and collectors. We use industry-standard protective packaging for all shipments at no extra cost to you:
- Single Cards: Every single card is placed into a fitted penny sleeve, placed in a card bag and taped to cardboard for protection. Then shipped inside a envelope or bubble mailer to prevent bending or moisture damage during transit.
- Sealed Products: Booster boxes, elite trainer boxes, and tins are securely bubble-wrapped and shipped in sturdy, corrugated cardboard boxes packed with paper or air cushions to prevent corner dings or tearing to the factory shrink-wrap.
4. Delayed, Lost, or Missing Mail
- The 30-Day Rule: In accordance with UK consumer protection laws, we are legally required to ensure your goods are delivered to you within a maximum of 30 days from the date of order acceptance. If your order has not arrived within 30 days, you are entitled to a full refund.
- Courier Claims Window: Royal Mail does not officially classify a domestic package as "lost" until 10 business days have passed since the estimated delivery date. If your package is delayed, we kindly ask you to wait for this period to elapse before we can open a missing mail investigation and issue a replacement or refund.
- Delivered but Missing: If a courier tracking link confirms that a package has been successfully delivered to your specified address, but you claim not to have received it, we will require you to complete a signed denial of receipt form to assist us in a formal fraud investigation with the courier before any resolution can be offered.
5. Incorrect Shipping Addresses
It is the customer's responsibility to ensure that the delivery address entered at checkout is complete, accurate, and up to date.
- We cannot alter the shipping address once an order has been dispatched.
- If a package is returned to us by the courier due to an incomplete address, incorrect postcode, or failure to collect from a local sorting office, the customer will be responsible for paying the additional postage costs to re-ship the items.