Refund policy

Refund and Returns Policy
Thank you for shopping with us. As a UK-based business, our returns policy is fully compliant with the UK Consumer Rights Act and the Consumer Contracts Regulations.
Because we sell both factory-sealed merchandise and individual trading card singles, specific conditions apply to different product types. Please read the terms below carefully before initiating a return.
1. Your Statutory Right to Cancel (14-Day Cooling-Off Period)
Under UK law, you have the right to cancel your online order and request a refund for any reason within 14 days of receiving your items.
  • To exercise this right, you must notify us clearly via email at CallumReay@ReaygunTCG.com within the 14-day window.
  • Once you have notified us, you have a further 14 days to physically return the goods to us.
2. Product-Specific Return Conditions
To be eligible for a full refund, items must be returned to us in their original, unaltered condition.
📦 Factory-Sealed Products (Booster Boxes, Tins, Elite Trainer Boxes, Packs)
  • Sealed products can only be returned if they are completely unopened.
  • The original factory shrink-wrap, tear-strips, and security seals must be 100% intact and undamaged.
  • We cannot accept returns on any sealed product that has been opened, resealed, or tampered with under any circumstances.
🃏 Trading Card Singles
  • Single cards must be returned in the exact condition they were sent to you.
  • Cards will be inspected upon receipt against our internal high-resolution packing logs to verify their identity and condition (including surface, edges, corners, and centering).
  • If a single card is shipped to you in a tamper-evident sleeve or security seal, the return is strictly void if that sleeve has been opened or the seal has been broken.
3. How to Return Your Items
  1. Email [Insert Your Store Email Address] with your order number and the details of the items you wish to return.
  2. Pack your items securely. For single cards, you must use a penny sleeve, top-loader (or semi-rigid holder), and a cardboard-backed envelope or bubble mailer to prevent transit damage.
  3. Post the items to our official return address:
    • 12 Stringhey Road, Wallasey, CH44 1EQ
4. Return Shipping Costs
  • Customer Responsibility: The customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.
  • Recommendation: We strongly advise using a tracked and insured shipping service (such as Royal Mail Signed For or Special Delivery) that covers the full value of the goods. We cannot issue a refund if your return package is lost or damaged in transit.
5. Refunds and Processing
  • Once we receive and inspect your return, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected based on its condition.
  • If approved, your refund will be processed automatically to your original method of payment.
  • By law, refunds will be processed within 14 days of us receiving the goods back (or 14 days from you providing definitive proof of postage). Please note that your bank or credit card company may take additional days to clear the funds into your account.
6. Damaged, Defective, or Incorrect Items
If you receive a card that does not match the listed condition grade, or if your order is damaged in transit, please contact us within 48 hours of delivery.
Please include your order number and clear photographic evidence of the issue. If we are at fault, we will provide a prepaid return label and issue a full refund or replacement at no extra cost to you.